Refund policy
REFUND & RETURN POLICY
Last Updated: October 5, 2026
At Appliance Parts Market, we want to make it easier for you to get the correct replacement part.
Because stove and range control knobs can look very similar while using different internal shaft designs, openings, or mounting structures, please verify your appliance model number and compatibility information before ordering.
If you accidentally order the wrong model, don't worry — eligible items may still be returned or exchanged under this policy.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.
To be eligible for a return, the product must be in substantially the same condition in which you received it and must not be damaged, modified, or altered.
Carefully test-fitting a replacement knob solely to determine whether it is compatible with your appliance will not by itself make the product ineligible for return, provided that the product remains undamaged and in resalable condition.
Please keep and return the original packaging when reasonably possible. You will also need your order number, receipt, or other proof of purchase.
How to Start a Return
Please contact us before sending any product back.
To request a return or exchange, email:
Please include:
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Your order number;
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The reason for the return or exchange; and
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For compatibility issues, your stove, range, or cooktop model number, if available.
Once your return request is approved, we will provide the authorized return destination and return instructions for your specific order.
Because our U.S. orders are fulfilled through a third-party fulfillment network with multiple return processing locations, we do not use one fixed return address for all orders. The designated U.S. return location or available return method may vary depending on your delivery address, the product, and the return routing available for your order.
Depending on availability, your return instructions may include a shipping label, return authorization, or another eligible return method.
Do not return the product to the address shown on the original shipping package unless we specifically instruct you to do so.
Do not send returns to our Hong Kong corporate address unless we specifically instruct you to do so.
Items sent to an unauthorized address or returned without first requesting a return may not be accepted or may experience processing delays.
Ordered the Wrong Model?
We understand that replacement stove and range knobs can look very similar even when they are not interchangeable.
If you accidentally order a model that is not compatible with your appliance, you may request:
A return for a refund; or
An exchange for a compatible model, if we have a suitable replacement available.
Please contact us at senmiaotrade@outlook.com and provide your appliance model number whenever possible. We will make reasonable efforts to help identify the correct replacement part.
For returns resulting from the customer selecting an incompatible model, changing their mind, or otherwise returning an item for reasons not caused by our error or a product defect, the customer is responsible for the applicable return shipping cost.
If a return shipping charge will be deducted from your refund, we will disclose the applicable amount or method of calculation before processing the return.
We do not charge a restocking fee for eligible returns.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your product arrives damaged or defective, or if you receive a product different from the item you ordered, please contact us as soon as reasonably possible at:
Please include your order number and, where helpful, photographs showing the problem.
If we confirm that the item was damaged, defective, or incorrectly shipped, we will provide an appropriate remedy, which may include a replacement, exchange, or refund.
For an approved return resulting from our error or from a product arriving damaged or defective, we will cover the reasonable return shipping cost and provide the appropriate return instructions.
Nothing in this policy limits any rights or remedies available to you under applicable law.
Exchanges
If you ordered the wrong model and need a different compatible replacement knob, please contact us before returning the product.
Email:
Whenever possible, include your appliance model number so that we can help identify a compatible replacement.
If we have a suitable replacement available, we can arrange an exchange in accordance with the return instructions provided for your order.
If there is a price difference between the original product and the replacement product, we will inform you before completing the exchange.
Sale and Promotional Items
Products purchased at a sale or promotional price are eligible for return or exchange under the same 30-day return policy unless a different condition is clearly disclosed on the applicable product page before purchase and permitted by applicable law.
Return Shipping Costs
If the return is caused by our error, including an incorrect item being shipped, or involves an approved damaged or defective product, we will cover the reasonable return shipping cost.
If the return is because the customer ordered an incompatible model, changed their mind, or otherwise returns the product for reasons not caused by our error or a product defect, the customer is responsible for the applicable return shipping cost.
If we provide a return method for which a shipping charge will be deducted from the refund, we will disclose that charge or the applicable calculation before the return is processed.
Refunds
We will notify you after your return has been received and inspected and let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days after approval.
Please remember that your bank, credit card issuer, or payment provider may require additional time to process and post the refund to your account.
For customer-choice returns, including returns because the wrong model was ordered or the customer changed their mind, original shipping charges, if any, are generally non-refundable unless otherwise required by applicable law.
If the return results from our error or an approved damaged, defective, or incorrectly shipped product, any applicable original shipping charge will also be refunded.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at senmiaotrade@outlook.com.
Because orders may be sent to our fulfillment network for processing shortly after they are placed, we cannot guarantee that an order can be canceled after fulfillment has begun.
If the order has already been shipped and can no longer be canceled, you may request a return after receiving it in accordance with this policy.
Return Address Notice
Our U.S. fulfillment network uses multiple return processing locations.
For this reason, there is no single return address that applies to every order.
The authorized return destination and return instructions for your specific order will be provided after your return request has been reviewed and approved.
Please contact us before returning any product.
Sending a return to an address that was not provided or authorized for your specific return may result in delays or an inability to properly identify and process the returned item.
Contact Us
For questions about returns, exchanges, refunds, or product compatibility, please contact:
HONG KONG SENMIAO TRADING CO., LIMITED
Online Store: Appliance Parts Market
Business Address:
Unit 31 of Factory A on 1st/F
Union Hing Yip Factory Bldg.
No. 20 Hing Yip St.
Kwun Tong, Hong Kong
Customer Service Email: senmiaotrade@outlook.com
Website: https://repairpartsdepot.com/